All unopened, unsterilized and unmarked implants can be returned within 6 months of purchase for a credit on your account.
All unopened, unsterilized and unmarked instrumentation can be returned for a refund within 90 days of purchase for a credit on your account.
Instrumentation that has been misused or neglected is the responsibility of the owner. Proper cleaning, disinfecting and sterilization techniques must be practiced to ensure long term use. Used instrumentation is subject to manufactures inspection.
Faulty or defective implants must be returned to scil animal care company to be inspected by the manufactures quality control department. If the implants or instrumentation are determined to be defective by the manufacture a replacement will be granted.
At scil animal care company we take pride in the product we provide and will ensure your customer service needs are met. If you are ever unhappy with a product you receive please inform us immediately.